Support

Support

Last updated: 1 January 2026

Support: support@thebias.co.uk · Privacy: privacy@thebias.co.uk · Corrections: corrections@thebias.co.uk

Help, contact details, subscriptions, and reporting issues for The Bias.

support@thebias.co.uk corrections@thebias.co.uk

Contact us

If you need help, the fastest way to reach us is by email. We aim to reply within 48 hours.

Support: support@thebias.co.uk
Privacy: privacy@thebias.co.uk
Corrections: corrections@thebias.co.uk

To help us resolve issues faster

Please include:

Your device model and iOS version
The app version
A short description of what happened and what you expected
Screenshots or a screen recording (if helpful)

Report an issue in an article

If you spot an error, bias, or something that doesn’t look right:

In-app: scroll to the bottom of an article and select “Report an issue”
Email: corrections@thebias.co.uk

We review reports and investigate thoroughly.

Subscriptions & billing (Apple)

The Bias subscriptions are billed through Apple (in-app purchase). You can manage or cancel your subscription in your Apple ID settings.

Manage or cancel

Open Settings on your iPhone
Select your Apple ID (your name)
Select Subscriptions
Choose The Bias to manage or cancel

Free trial

If you have a free trial, you must cancel before it ends to avoid being charged by Apple.

Refunds

Purchases are processed by Apple. Refund requests are handled through Apple’s processes.

Account, data, and deletion

Delete your account

You can delete your account in the app:

Profile icon (top right) → Delete account

Deleting your account removes your profile and in-app data associated with your account, subject to any limited retention required for legal or security reasons (if applicable).

Sign in

We use Sign in with Apple for authentication.

Notifications

Push notifications are delivered through Apple’s notification service. You can enable/disable notifications in iOS Settings for The Bias.

Troubleshooting

App looks out of date / content not updating

Close and reopen the app
Check your internet connection
Restart your device
Make sure you’re on the latest app version

Subscription access not showing

Confirm you’re signed into the same Apple ID that purchased the subscription
Try closing and reopening the app
Use Restore Purchases in the app
If still not resolved, contact support

If you email support about billing, please include the plan name and the approximate time of purchase.